Refund and Returns Policy
Last updated: January 27, 2026
This Refund and Returns Policy outlines the terms under which refunds, cancellations, and returns may be requested for services provided by Ulak Ads.
By purchasing any service from us, you agree to the terms set forth in this policy.
1. Company Information
Ulak Ads
Website: https://www.ulakads.com
Email: contact@ulakads.com
Phone: +31 5 23 84 44 12
Address: Postjeskade 141-135, 1058 DD Amsterdam, Netherlands
2. Nature of Services
Ulak Ads is a digital advertising and marketing agency providing intangible digital services, including but not limited to:
- Digital advertising campaign setup and management
- Marketing strategy and consulting
- Creative services (ad creatives, copywriting, designs)
- Analytics, optimization, and reporting services
Due to the nature of digital services, no physical products are shipped.
3. Refund Eligibility
a) Digital Services
Once a digital service has been started, delivered, or partially performed, refunds are generally not available.
This includes (but is not limited to):
- Campaign setup or launch
- Strategy development
- Creative work that has already begun
- Consulting sessions that have taken place
Under EU consumer law, the right of withdrawal does not apply to digital services once performance has begun with the customer’s consent.
b) 14-Day Right of Withdrawal (EU Customers)
If you are a consumer located in the European Union, you have the right to withdraw from a purchase within 14 days, only if:
- The service has not yet started, and
- No work, setup, or preparation has been initiated
Once you explicitly request the service to begin before the withdrawal period ends, you waive your right of withdrawal.
4. Non-Refundable Services
The following are non-refundable:
- Services that have already been delivered or initiated
- Custom or personalized services
- One-time setup fees
- Strategy, consulting, or audit services
- Digital files, reports, creatives, or documentation once delivered
- Discounted or promotional services
5. Partial Refunds
Partial refunds may be considered solely at our discretion in limited cases, such as:
- Duplicate payments
- Services canceled before significant work has started
- Exceptional circumstances reviewed on a case-by-case basis
Approval of partial refunds is not guaranteed.
6. Refund Process
If a refund is approved:
- The refund will be processed using the original payment method
- Processing times may vary depending on your payment provider
- Refunds typically appear within 5–14 business days
We will notify you by email once your refund request has been reviewed and processed.
7. Late or Missing Refunds
If you have not received your refund:
- Check your bank account again
- Contact your credit card provider
- Contact your bank
If the issue persists, please contact us at contact@ulakads.com.
8. Cancellations
You may request a cancellation by contacting us in writing at contact@ulakads.com.
Cancellations:
- Made before service initiation may be eligible for a refund
- Made after work has started are not refundable
9. Exchanges
Since we provide digital services, exchanges are not applicable.
However, if a service contains an error caused by us, we will make reasonable efforts to correct it.
10. Chargebacks & Disputes
Initiating a chargeback without contacting us first may result in:
- Immediate suspension of services
- Permanent termination of the client relationship
We encourage clients to contact us directly to resolve disputes amicably.
11. Limitation of Liability
Ulak Ads is not responsible for:
- Advertising platform decisions (e.g., Google, Meta, TikTok)
- Account suspensions or policy enforcement by third-party platforms
- Performance fluctuations beyond our control
Refunds will not be granted based on performance dissatisfaction alone.
12. Policy Changes
We reserve the right to modify this Refund and Returns Policy at any time.
Changes will be posted on this page with an updated revision date.
13. Contact Us
If you have any questions regarding this Refund and Returns Policy, please contact us:
📧 contact@ulakads.com
📍 Postjeskade 141-135, 1058 DD Amsterdam, Netherlands
Terms and Conditions
Last updated: January 27, 2026
1. Introduction
These Terms and Conditions govern your use of https://www.ulakads.com and any services provided by Ulak Ads. By accessing our website or purchasing our services, you agree to these terms.
2. Services
Ulak Ads provides digital advertising, marketing, consulting, creative production, and related services. Services may be one-time or recurring.
We reserve the right to modify, suspend, or discontinue services at any time.
3. Client Responsibilities
Clients agree to:
- Provide accurate and lawful information
- Comply with advertising platform policies
- Respond in a timely manner when approvals or assets are required
Delays caused by the client may affect timelines and results.
4. Payments
All fees must be paid in advance unless otherwise agreed in writing.
Late payments may result in service suspension.
5. Intellectual Property
All materials created by Ulak Ads remain our intellectual property until full payment is received.
After payment, the client receives a non-exclusive usage license.
6. Termination
We may terminate services if:
- Payments are overdue
- Terms are violated
- Illegal or unethical activities are detected
7. Governing Law
These terms are governed by the laws of the Netherlands.
Service Agreement (Client Contract Summary)
Scope of Work
Services are defined in proposals, emails, or written agreements.
No Employment Relationship
Nothing in this agreement creates an employment, partnership, or joint venture.
Confidentiality
Both parties agree to keep confidential information private.
Force Majeure
We are not liable for delays caused by events beyond reasonable control.
No Guarantee Disclaimer (Advertising Performance)
Ulak Ads does not guarantee:
- Sales, revenue, leads, or ROAS
- Platform approval of ads
- Continuous ad account availability
Advertising results depend on many external factors including market conditions, budgets, competition, platform algorithms, and client assets.
Performance dissatisfaction does not qualify for refunds.
Cancellation Policy
- Cancellations must be submitted in writing to contact@ulakads.com
- Services not yet started may be canceled without penalty
- Once work has begun, cancellations are non-refundable
- Monthly services require 14 days written notice
Chargeback Policy
Initiating a chargeback without contacting Ulak Ads first is considered a breach of agreement.
We reserve the right to:
- Suspend services immediately
- Dispute the chargeback
- Permanently terminate cooperation
Cookie Policy
What Are Cookies
Cookies are small files stored on your device to improve functionality and analytics.
Cookies We Use
- Essential cookies (site functionality)
- Analytics cookies (traffic analysis)
- Marketing cookies (advertising performance)
You may manage cookies through your browser settings.
Data Processing Addendum (GDPR)
Ulak Ads processes personal data only:
- On documented client instructions
- For legitimate business purposes
- In compliance with GDPR Articles 28–32
Appropriate technical and organizational safeguards are implemented.
Legal Disclaimer
Information on this website is provided “as is”.
We make no warranties regarding accuracy, completeness, or fitness for a particular purpose.
Contact Information (Global Footer)
Ulak Ads
📧 contact@ulakads.com
📞 +31 5 23 84 44 12
📍 Postjeskade 141-135, 1058 DD Amsterdam, Netherlands
Legal Policies
(Privacy Policy, Terms & Conditions, Refund & Cancellation Policy, Cookie Policy, Disclaimers)
Last updated: January 27, 2026
1. Company Information
Ulak Ads is a digital advertising and marketing agency.
Website: https://www.ulakads.com
Email: contact@ulakads.com
Phone: +31 5 23 84 44 12
Address: Postjeskade 141-135, 1058 DD Amsterdam, Netherlands
2. Privacy Policy
2.1 Personal Data We Collect
We may collect personal data including but not limited to:
- Name, email address, phone number
- IP address, browser type, device information
- Website usage data and analytics
- Information voluntarily submitted through contact forms or email
2.2 Comments
When visitors leave comments, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string for spam detection.
An anonymized hash of your email address may be shared with the Gravatar service. Gravatar’s privacy policy is available at https://automattic.com/privacy/. After approval, your profile picture may be publicly visible with your comment.
2.3 Media
If you upload images, avoid including embedded location data (EXIF GPS). Visitors may download and extract such data from images on the site.
2.4 Cookies
We use cookies to:
- Ensure website functionality
- Analyze traffic and performance
- Improve marketing and advertising effectiveness
Cookies may include login cookies, preference cookies, analytics cookies, and marketing cookies. You can manage cookies via your browser settings.
2.5 Embedded Content
Our website may include embedded content from third-party websites. These external sites may collect data, use cookies, and track interactions according to their own privacy policies.
2.6 Advertising & Analytics
As a digital advertising agency, we may use third-party tools such as analytics, tracking, and advertising platforms. These services may collect data in accordance with their own policies. We strive to work with GDPR-compliant providers.
2.7 Data Retention
Personal data is retained only as long as necessary for business, legal, or security purposes.
2.8 Your GDPR Rights
You have the right to:
- Access your personal data
- Request correction or deletion
- Restrict or object to processing
- Request data portability
Requests can be made via contact@ulakads.com.
2.9 Data Transfers
Data may be processed inside or outside the European Economic Area (EEA) in compliance with applicable data protection laws.
3. Cookie Policy
Cookies are small data files stored on your device. We use:
- Essential cookies
- Analytics cookies
- Marketing and advertising cookies
By using our website, you consent to the use of cookies unless disabled via browser settings.
4. Terms and Conditions
4.1 Services
Ulak Ads provides digital advertising, marketing, consulting, strategy, creative, and analytics services.
4.2 Payments
All fees are payable in advance unless otherwise agreed. Late payments may result in service suspension or termination.
4.3 Client Responsibilities
Clients agree to provide accurate information, lawful materials, and timely approvals. Delays caused by the client may affect performance or timelines.
4.4 Intellectual Property
All work remains the intellectual property of Ulak Ads until full payment is received. Upon payment, clients receive a non-exclusive license for use.
4.5 Termination
We may terminate services for non-payment, policy violations, or unlawful activities.
4.6 Governing Law
These terms are governed by the laws of the Netherlands.
5. Refund, Returns, and Cancellation Policy
5.1 Digital Services
Ulak Ads provides intangible digital services. Once a service has begun, refunds are generally not available.
5.2 EU Right of Withdrawal
EU consumers may withdraw within 14 days only if the service has not started. Once you request service initiation, you waive this right.
5.3 Non-Refundable Items
Non-refundable services include:
- Campaign setup and management
- Strategy, consulting, audits
- Creative work once started or delivered
- Digital files, reports, or documentation
- Discounted or promotional services
5.4 Partial Refunds
Partial refunds may be issued at our sole discretion in exceptional circumstances.
5.5 Cancellations
Cancellations must be submitted in writing. Services already started are non-refundable. Monthly services require 14 days’ written notice.
6. No Guarantee Disclaimer (Advertising Performance)
Ulak Ads does not guarantee:
- Sales, leads, revenue, or ROI
- Platform approvals or account stability
- Specific advertising results
Performance depends on many external factors beyond our control. Performance dissatisfaction does not constitute grounds for refunds.
7. Chargebacks & Disputes
Initiating a chargeback without first contacting Ulak Ads may result in immediate service suspension and permanent termination. We reserve the right to dispute chargebacks.
8. Limitation of Liability
Ulak Ads shall not be liable for:
- Third-party platform decisions or outages
- Account suspensions or policy enforcement
- Indirect, incidental, or consequential damages
Services are provided “as is” without warranties.
9. Confidentiality
Both parties agree to maintain the confidentiality of non-public business and client information.
10. Force Majeure
We are not responsible for delays or failures caused by events beyond reasonable control.
11. Changes to This Policy
We reserve the right to update these policies at any time. Changes will be posted with a revised date.
12. Contact Information
For any questions regarding these policies, contact:
Ulak Ads
📧 contact@ulakads.com
📞 +31 5 23 84 44 12
📍 Postjeskade 141-135, 1058 DD Amsterdam, Netherlands
